Term and Conditions

Welcome to Cossky Cosplay Store! These Terms and Conditions (“Terms”) govern your use of our website at cosskycosplaystore.com and your purchases from our store. By accessing our site or placing an order, you agree to these Terms. Please read them carefully, as they outline the rights and responsibilities of both you (the user) and us (Cossky Cosplay Store). Our goal is to ensure a magical and transparent cosplay experience for all enthusiasts, from browsing to after-sales support.

1. User Obligations and Responsibilities

As a user of Cossky Cosplay Store, you agree to the following responsibilities to help us provide a safe and enjoyable experience:

• Accurate Information: You must provide accurate and complete details when creating an account or placing an order, including your name, shipping address, and payment information. Incorrect information may delay delivery or result in order cancellation.
• Account Security: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately at [email protected] if you suspect unauthorized use.
• Prohibited Activities: You may not use our site for any illegal or unauthorized purposes, such as infringing on intellectual property rights, transmitting harmful code, or engaging in fraudulent transactions. We reserve the right to terminate accounts for violations.
• Age Requirement: Our services are intended for users aged 13 and older. If you are under 18, you must have parental or guardian consent to use our site and make purchases.

2. Products and Services Description

At Cossky Cosplay Store, we specialize in high-quality cosplay costumes and accessories inspired by popular anime, movies, and series. Our product range includes items from categories such as Boku no Hero Academia, Attack on Titan, Alice in Wonderland, and more. Here’s what you need to know about our offerings:

• Product Details: We strive to accurately display product descriptions, images, and prices on our website. However, slight variations in color or design may occur due to screen settings or manufacturing processes. If you have questions, contact us before ordering.
• Customization: We offer custom-made or tailored costumes for a personalized fit. Note that these items are non-returnable unless defective, due to hygiene and customization concerns. Please provide precise measurements when ordering custom items.
• Availability: All products are subject to stock availability. If an item is out of stock, we will notify you and offer a refund or alternative option.

3. Order and Payment Terms

Placing an order with us is easy and secure. By completing a purchase, you agree to the following terms:

• Order Process: Orders are processed within 1-2 business days after payment confirmation. You will receive an email confirmation with order details. We reserve the right to cancel orders for reasons such as pricing errors, stock issues, or suspicious activity.
• Pricing and Payment: All prices are listed in US dollars and include applicable taxes unless stated otherwise. We accept payments via Visa, MasterCard, JCB, and PayPal. Payment must be completed in full before order processing begins.
• Shipping: We ship worldwide, excluding some areas in Asia and remote regions. Shipping options include:
  • Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days after shipment.
  • Free Shipping: Available for orders over $50 via EMS, with delivery in 15-25 business days after shipment.
  International orders may face additional customs delays, which are beyond our control. Shipping costs are non-refundable unless the return is due to our error.
• Order Changes and Cancellations: You may request order changes or cancellations within 24 hours of placement by contacting us. Once an order is processed, changes may not be possible.

4. Intellectual Property

Cossky Cosplay Store respects intellectual property rights and expects the same from our users:

• Our Content: All website content, including logos, text, images, and designs, is owned by Cossky Cosplay Store or our licensors and is protected by copyright laws. You may not reproduce, distribute, or use this content without our prior written permission.
• User-Generated Content: If you submit reviews, photos, or other content to our site, you grant us a non-exclusive license to use it for promotional purposes. You confirm that you have the rights to any content you share.
• Third-Party Properties: Our costumes are inspired by characters from anime, movies, and other media. We do not claim ownership of these third-party intellectual properties. Our products are intended for personal, non-commercial use as fan items.

5. Returns, Exchanges, and Refunds

We want you to love your cosplay items! Our return and refund policy is designed for fairness and transparency:

• Eligibility: Returns and exchanges must be requested within 15 days of receiving your item. Items must be unused, unwashed, undamaged, and in original packaging with tags attached.
• Non-Returnable Items: Custom-made costumes, opened intimate apparel, personalized items, and items without original tags or packaging cannot be returned or exchanged unless defective.
• Process: Contact us at [email protected] with your order number and reason for return. We will provide a Return Merchandise Authorization (RMA) number and instructions. Return shipping costs are your responsibility, unless the return is due to our error.
• Refunds: Approved refunds are processed to the original payment method within 5-10 business days after inspection. Original shipping costs are non-refundable. For exchanges, price differences will be adjusted accordingly.

6. Liability Limitations

To the extent permitted by law, Cossky Cosplay Store’s liability is limited as follows:

• General Liability: We are not liable for any indirect, incidental, or consequential damages arising from your use of our site or products, such as loss of profits or data. Our total liability for any claim related to your order shall not exceed the purchase price of the product.
• Product Use: Our costumes are intended for recreational and cosplay purposes. We are not responsible for any injuries or damages resulting from misuse, alteration, or improper handling of products.
• Third-Party Issues: We are not liable for delays or issues caused by third parties, such as shipping carriers, customs agencies, or payment processors. Please refer to their respective terms for more information.

7. General Provisions

• Governing Law: These Terms are governed by the laws of the United States, specifically the state of [Insert State if applicable, otherwise general US law], without regard to conflict of law principles.
• Changes to Terms: We may update these Terms periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our site after changes constitutes acceptance.
• Contact Information: For questions about these Terms, shipping, returns, or any issues, reach out to us:

Thank you for choosing Cossky Cosplay Store. We’re dedicated to making your cosplay journey unforgettable! Happy cosplaying! 🎉